TERMS & CONDITIONS OF HIRE

1. NO CONTENT OR LIMITED CONTENT

LTM is not responsible for the amount of messages left on the audio guestbook, cameras or vlog video cameras.

Refunds will not be given for this.

Any damage will be assessed for.

2. RENTAL PERIOD NATIONWIDE:

The package will be available to use for the

duration of your event until you send it back to us.

The package will be aimed to be with you at least

2 working days before the event. Phone must be sent back within 3 days or you’ll be issued a late fee.

3. RENTAL PERIOD SOUTH EAST:

White Suitcase Audio is available for duration of your event until we collect it. The Package will be set up by our team. We will test every product and make sure it is in working order before your day starts. We will arrange an arrival time and stop point.

The Capturing the I Do Package will be availble up until the last dance depending on the package. Extra time of filming is down to the discretion of the filmer.

Wedding Bingo will be set up ready for the evening and depending on how many hours you’ve booked.

Keyring Station will be ready for either before the wedding breakfast for the gap between the evening.

4. HOW TO SET UP?

Every package comes with full instructions on how to use the equiptment. If South East wedding Audio will be shown to the wedding co-ordinator.

5. RESPONSIBILITIES:

The client is responsible for the care and

security of the audio equiptment during the

rental period.

The client agrees to ensure that recordings are appropriate for all audiences.

The client is responsible to make Love that moment aware of any issues with the equipment during the event as these can be resolved quickly.

The client agrees to return the equipment to the given postal company within 3 daysafter the wedding date unless south east package.

Love that moment will ensure there is no damage to equipment and everything is in working order ahead of sending to the client.

5.(NATIONWIDE ONLY) COSTS IF ITEMS ARE DAMAGED, LOST OR STOLEN:

Failure of returned items include:

Phone Guestbook - £250.00

Signage - £15

Emergency Packs - £15

Late Fee - £20 Per Day. This is from due date of return label. All Orders are tracked.

6. DAMAGES TO EQUIPTMENT

Once the parcel has been passed over to the client from 3rd Party Postal Service, The client will be responsible for any damage to or loss of the audio guestbook equipment. The clientagrees to pay costs set by the provider to LOVE THAT MOMENT for repair or replacement costs if applicable.

If the parcel is lost or damaged by the Postal Company, it will be the postal company’s responsibility for any damages. We track all packages and will try to send alternatives if available.

Love that Moment will email the client once they are notified about the return parcel, when the client has returned the audio guestbook with the return label provided.

If there is anything wrong with our equipment prior to sending it out, IDH will get in contact with the client over an alternative. This may be an alternative colour or type.

7. RECORDING RELEASE:

The client grants LOVE THAT MOMENT the right to use any recordings made during the event for promotional purposes. If the Client wishes to restrict the use of these recordings, they must inform Love That Moment before the event. This can be discussed.

If the client would like anything deleted off our socials

please contact customerservice@theidohotline.co.uk

8. CANCELLATION:

If the contract is cancelled more than 30 days before the event: full refund excluding the deposit.

If the contract is cancelled 30 days or less before the event: no refunds will be given.

If cancellation is made by the provider at any time, a full refund will be processed.

Refunds for cancellations past the 30 days period must be approved by LTM Management. This is not always guaranteed.

All Purchases made on website will be refunded from Shopify this can take 7-10 working days.

Purchases made from face to face or bank transfer will be refunded on the last working month day. 

If you’ve done both - This will be done separately. 

Deposits are non-refundable as they are a admin and processing fee unless stated that deposit will be refundable.

9. LIABILITY:

The provider will not be liable for any injuries, damages, or losses incurred during the event, including but not limited to the use of the audio guestbook.

If any damage is caused by LTM. Yourself or the venue must make us aware of any damage. LTM has PLI (public liability insurance) We do not require any PAT testing for Audio Packages due to having batteries operate all of our products.

10. AGREEMENT

All Terms and Conditions must be accepted by couples. When you selected your date you must click I accept the terms and conditions. 

By checking out with your order you are agreeing with the T&C’s.

11. CHANGE OF MIND

Once deposit has been paid. Couples have up to 7 days to change their mind to get a full refund. 

11. CHANGES TO T&C’s

LOVE THAT MOMENT can change and update their terms and conditions at any given time without prior notice. 

customer support or legal admin@camdangroup.com